Delivery, Returns & Care
Delivery policy
Every Mirror House mirror is delivered from our base in Point Cook, VIC, or you can collect it free by appointment.
Delivery charges
| Zone | Areas | Price |
|---|---|---|
| Zone 1 | Within about 15 km of Point Cook: Point Cook, Werribee, Werribee South, Hoppers Crossing, Truganina, Williams Landing, Laverton, Laverton North, Seabrook, Altona Meadows, Altona and Seaholm | $49 |
| Zone 2 | About 15–30 km from Point Cook: Tarneit, Wyndham Vale, Manor Lakes, Derrimut, Little River, Altona North, Brooklyn, Newport, Williamstown, Spotswood, Yarraville, Footscray, Seddon, Sunshine, Braybrook, Ardeer, Deer Park, Caroline Springs, Taylors Hill, Taylors Lakes, Keilor, Avondale Heights, Maribyrnong, Essendon, Moonee Ponds, Airport West, Niddrie, Tullamarine, Flemington, Kensington, North Melbourne, Melbourne CBD, Docklands, Southbank, Port Melbourne, Albert Park, South Yarra, Brunswick, Coburg and surrounds | $79 |
| Zone 3 | About 31–50 km from Point Cook: Melton, Melton South, Melton West, Kurunjang, Brookfield, Cobblebank, Weir Views, Strathtulloh, Aintree, Fraser Rise, Rockbank, Thornhill Park, St Albans, Keilor North, Keilor Park, Glenroy, Pascoe Vale, Oak Park, Broadmeadows, Meadow Heights, Greenvale, Roxburgh Park, Craigieburn, Somerton, Campbellfield, Fawkner, Thomastown, Lalor, Epping, Reservoir, Preston, Thornbury, Bundoora, Mill Park, South Morang, Doreen, Greensborough, Montmorency, Diamond Creek, Carlton, Carlton North, Parkville, Richmond, Kew, Hawthorn, Camberwell, Burwood, Box Hill, Ringwood, South Melbourne, Middle Park, St Kilda, Elwood, Prahran, Windsor, Brighton, Bentleigh, Moorabbin, Cheltenham, Mentone, Geelong (3220) and surrounds | $109 |
| Beyond 50 km | Regional Victoria and further | By quote. We'll contact you before your order is confirmed. |
| Pick-up | Our Point Cook studio, by appointment | Free |
Your delivery charge is worked out from your postcode at checkout. One delivery charge covers up to 4 mirrors in the same order; each additional 1–4 mirrors adds another delivery charge (for example, 5–8 mirrors is two charges). For addresses more than 50 km from Point Cook, we'll email you a delivery quote before anything is charged.
When it arrives
- We'll send you an SMS before your mirror is dispatched.
- Delivery usually takes 1–4 business days from order. We'll confirm a delivery day with you first.
- Please make sure there's clear access. Tell us about stairs, lifts or narrow hallways when you order.
- If no one is home at the agreed time, a redelivery fee will apply.
This needs to be paid before we reschedule delivery.
Packaging
Each mirror is packed in a heavy-duty cardboard box, cushioned with protective foam, and carried by a dedicated fragile-freight courier. Please note we don't take packaging away after delivery.
Check it with us on delivery
Where possible, please open and check your mirror while the delivery team is with you, so together we can confirm it has arrived in perfect condition. If you can't check it then, please inspect it within 24 hours and email photos of any damage, with the box, to hello@mirrorhousemelbourne.com.au.
We'll replace a mirror that arrives damaged at no cost to you.
Pick-up
Free pick-up is available from our Point Cook studio by appointment. Once your order is confirmed, we'll send you the address and arrange a time that suits. A 200 cm mirror needs a large car, ute or van, and our team will help you load it.
Returns & refunds policy
We want you to love your mirror. If it arrives damaged, is faulty, or isn't what we described, we'll put it right.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Damaged on arrival
- Please check your mirror with the delivery team where possible.
- Email photos of the damage, and the box, to hello@mirrorhousemelbourne.com.au within 24 hours of delivery.
- We'll arrange a replacement, or a refund if you'd prefer, at no cost to you. We'll collect the damaged mirror.
Change of mind
We don't offer refunds or exchanges if you simply change your mind, so please check sizes before ordering. Our Try It in Your Room tool shows each mirror at real size on your own walls. This doesn't affect your rights above.
What we can't cover
- Damage caused after delivery, such as breakage while hanging or moving the mirror.
- Damage from hanging a mirror without suitable fixings. All mirrors must be fixed into studs or masonry, never plasterboard alone.
- Normal wear, or damage from harsh cleaning products.
How refunds are paid
Refunds go back to your original payment method through Square, usually within 5–10 business days of us approving them. If you haven't received your refund within 10 business days, please contact us at hello@mirrorhousemelbourne.com.au. Delivery fees are refunded too when the mirror was damaged, faulty or not as described.
Contact
Email hello@mirrorhousemelbourne.com.au or call 0413 173 705 or 0406 224 524, Monday to Saturday, 9am to 5pm. We reply within one business day.
Caring for your mirror
Wipe with a soft cloth or paper towel and glass cleaner sprayed onto the cloth, not the mirror. Avoid harsh or ammonia-based products on the frame.
Privacy & cookies
We use the details you give us at checkout (name, email, phone and address) only to process, deliver and support your order. We never sell your information.
Our website uses Google Analytics, which sets cookies, to understand how visitors find and use the site, such as which pages are viewed and where visitors come from. This helps us improve the shop. Google Analytics doesn't tell us who you are. You can block cookies in your browser settings, or opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout.
Payments are processed securely by Square; we never see or store your full card details. Questions about your information? Email hello@mirrorhousemelbourne.com.au.